‍ ‍‍ Requesting Your Records

To obtain your records submit written request to your provider via email, secure portal or mail. This is in accordance to Texas Health and Safety Code 611.0045. Your provider has 15 days to respond to your request according to Texas Health and Safety Code 611.008.

Texas Behavioral Health Executive Council (BHEC)

If you have any questions about a licensed professional or wish to make a complaint contact BHEC directly at 100 Congress Ave. Ste 2000, Austin, TX 78701. You may contact BHEC to verify a license. Learn about standards of conduct or report concerns about about any licensed professional at bhec.texas.gov or email at Enforcement@bhec.texas.gov or by phone at (512) 305-7700. For questions or to request a complaint form by mail, you can contact the toll-free investigations system at 1-800-821-3205 or the main BHEC line at (512) 305-7700. Visit the BHEC Discipline and Complaints Page for additional details.

‍ ‍ Good Faith Estimate

‍ ‍What is a Good Faith Estimate (GFE)?

  • If you are uninsured or not using insurance, you have the right to receive a GFE of expected charges before you begin services.  

  • This estimate includes:

    • The expected cost of your counseling sessions

    • Any additional fees (if applicable)

    • A breakdown of services you may receive

    • Note: the GFE is not a bill – it’s an estimate based on the information available at the time.

Your Rights:

  • You have the right to receive a written Good Faith Estimate at least one (1) business day before your first session.

  • You can ask for a GFE at any time during your care.

  • If your actual charges are $400 or more above the estimate, you can dispute the bill through the Patient-Provider Dispute Resolution Process.

Notice of Privacy Practices & Privacy Policy

1. Our Commitment to Your Privacy

We are a HIPAA-compliant provider and safeguard all Protected Health Information (PHI), which includes any information that identifies you and relates to your past, present, or future mental health care or payment for services.

We protect your information through:

  • Secure, encrypted electronic health record (EHR) systems

  • HIPAA-compliant telehealth, billing, and communication platforms

  • Limited access to records on a need-to-know basis

  • Ongoing staff training in privacy and security practices

2. Your Rights Under HIPAA

You have the right to:

  • Access and obtain a copy of your health and billing records

  • Request corrections to inaccurate or incomplete records

  • Request confidential communication (e.g., alternate phone, email, or address)

  • Request restrictions on how we use or share your information

  • Receive an accounting of disclosures of your information

  • Receive a copy of this notice

  • Designate someone to act on your behalf

  • File a complaint without fear of retaliation

3. How We Use and Disclose Your Information

We may use and share your information for the following purposes:

Treatment

To provide, coordinate, or manage your care. We may share information with other providers involved in your treatment, with your consent except in emergencies.

Healthcare Operations

To operate our practice, improve quality of care, conduct training, and perform administrative functions.

Payment

To bill and receive payment for services, including submitting information to insurance providers or billing platforms.

4. Other Uses and Disclosures

We may also disclose your information:

  • As required by law, court order, or legal process

  • To report suspected abuse, neglect, or exploitation

  • To prevent or reduce a serious and imminent threat to health or safety

  • For health oversight activities (e.g., licensing boards, audits)

  • With your written authorization for uses not otherwise permitted